Providing instructions on a call to resolve a phone related issue has always been a problem for everyone, especially tech-savvy individuals. Well, here’s the good news: That may end soon with the new “family tech support” app idea that made headlines this year. Microsoft Hackathon,

We love our families, but bothering to help them sort out problems with their phones during gatherings probably brings tears to your eyes. Worse, if you’re branded as the official tech support of the family, you may get inconvenient calls at any time of the day, just to ask how to turn on mobile data, how to make text bigger, Where are these specific apps, and more soon. More than that, providing instructions via call is extremely, extremely challenging. If you’re tackling more complex troubleshooting, it’s like trying to find something in a pitch-black room. These are the same concerns raised by the winning team of the 2022 Hackathon, which beat out more than 68,000 Microsoft employees in 89 countries. The idea is to create a dedicated app that will allow tech-literate members of the family to remotely access their relatives’ Android phones. This will give them an easy way to troubleshoot their loved ones’ handheld devices over a secure connection.

The idea of ​​remotely accessing a device isn’t new to Microsoft. it is remote Desktop that lets you access computers at other locations and phone link (formerly Your Phone app) that allows you to interact with your phone using your PC. The similar app concept is also not new with other brands providing almost similar solutions. However, the Family Tech Support app that will win the 2022 Hackathon will have a very distinctive design, allowing for help request notifications and convenient delivery of tech support phone calls to the phone. And while it will enable a techie relative to access your phone remotely, Rajeshwari Godbole, who is a part of the team, explained that their winning entry reflects the opposite idea of ​​parental control apps in families.

“With a senior-focused app, you need to be able to restrict less and control without intruding on privacy, giving them freedom but being able to monitor to fix things quickly for them, said Rajeshwari Godbole, a developer for Microsoft’s Nuance Dragon Anywhere dictation app and also a member of the team. “Everyone I talk to says they need it, whether it’s for their dad, uncle, grandparent, a cousin who isn’t tech-savvy, or an adult autistic child who lives in residence.” Lives. There’s a huge market for this kind of help.”

According to the team, the Family Tech Support app will give tech-savvy family members a solid way to provide tech support to their loved ones while respecting their privacy. In addition, the app will allow solution recipients to revoke access to their phones at any time to prevent technical support from viewing specific device content. In this regard, would like to highlight the importance of team Security When allowing remote access from another person. This is why the Family Tech Support app will be specifically designed to enable remote device control by trusted relatives or individuals only.

“I want to help my dad, but having worked in the security sector myself, I know what bad actors can do when given the opportunity and how good intentions can be misused,” Family Tech Support App said Michael Monwuba, a member of the team. Part of Microsoft’s audit team. “So security was important.”

Monvuba’s background in privacy and security auditing led the team to come up with the idea to give the app the ability to cancel a support request if it is not answered immediately. Through this and the power to cancel the connection at any time, the app can ensure better security.

There will be a company wide review of the concept of the Family Tech Support app. And for final approval, the team will present their idea to Microsoft CEO Satya Nadella in the coming months. During the process, there could be further improvements to the concept, adding more features that will further highlight its specific family-focused tech support purpose.

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